Playing the game
1Levels & missions
My level bar isn't moving. How do I level up?
Your hotel levels up when you complete the missions shown at the top of the screen. The bar won't move unless you complete missions.
If a mission can't be completed, see A mission won't complete.
When do Puzzle, House, Craft and Promote unlock?
- Hotel Lv.6:
- Hotel Lv.7: (manager outfits)
- Hotel Lv.8: (room items)
- Hotel Lv.9:
I've finished the 7-star hotel. When is new content coming?
Thank you so much for growing your hotel all the way! We'll announce new content through updates as soon as it's ready. Every suggestion you send is shared with our team.
It's always winter in the game. Do the seasons change?
Idle Cat Hotel is located in a winter village, so the background doesn't change with the seasons for now.
2Promotion
After promoting, my floors disappeared and only 2 are left. Is this a bug?
It's not a bug. When you promote, your rooms and Hotel Pass reset so you can grow again at the new star level.
In return, you earn more gold (such as room fees) and more mission experience, and new rooms and facilities open up.
Do I lose my managers when I promote?
No, the managers you've hired stay with you. Because there are fewer floors, you may see fewer managers on screen for a while.
What happens to my current Hotel Pass rewards when I promote?
After promoting, you can no longer claim rewards from the current Hotel Pass. Please claim all available rewards before you promote. The game also shows a warning when you promote.
I've hired lots of managers, but the promotion requirement still isn't met.
The requirement counts assigned managers, not hired ones. Only one manager can be assigned to each spot, so open more floors and facilities to get more spots.
3Cooking
How do I discover the next food level (e.g. level 3)?
Drag two foods of the same level together to make the next level. Merge two level-2 foods to discover a level-3 food.
In the latest version, the more you cook without discovering a new food, the higher the chance of getting the top-level food from Food Research (up to +20 percentage points).
I can't upgrade [Food Research].
To upgrade Food Research, you first need to discover a food of that level. For example, to reach Lv.3, merge foods to discover a level-3 food first.
How many food levels are there?
There are up to 24 levels.
I run out of cooking attempts quickly.
Cooking attempts refill over time. You can get 5 right away by watching an ad, and they also refill when your hotel levels up. Hiring 'Noble Persian Sini' increases your maximum attempts.
4Managers
Can I move an assigned manager to a different job?
Managers can't be moved to another job. You can hire up to 4 managers per spot and put one of them to work with . You can let go of managers you don't need with .
My manager slots are full and I can't hire more.
Each spot can have up to 4 managers. If it's full, let one go or hire for an empty spot on another floor or facility.
Can I rename the cats or set my own name?
Renaming isn't available right now. We'll share your suggestion with our team.
5Puzzles & outfits
Puzzles are hard, and pieces I've placed keep moving.
In the latest version, pieces placed in the correct spot are locked and highlighted. Please update the app to the latest version.
Do I have to pay to get Catnip of Light or Golden Yarn?
No. You can get 10 for free by watching an ad, and you can also earn them as Hotel Pass rewards.
- Catnip of Light: used to upgrade items in .
- Yarn and Golden Yarn: used to unlock outfits in the Closet.
How do I dress my managers in outfits I bought?
Go to the Closet in to dress your managers. Outfits are grouped by theme there (for example, the Korean hanbok outfits are under the 'Korean' theme).
In the House, "Tap the box to open it!" doesn't respond.
Boxes open in order. Please tap the box with the speech bubble above it. If that doesn't work, please contact us.
6Language & device
Can I change the game language?
Yes. Go to > . The game restarts after you change it.
Supported languages: Korean, English, Japanese, Chinese (Simplified and Traditional), German, Russian, Thai and Malay.
Can I play offline?
Yes, you can play offline. However, reward ads, daily rewards and cloud backup need an internet connection.
Can I play in landscape on a tablet?
The game currently supports portrait mode only.
7Data & backup
I reinstalled the app and my progress is gone. Can I recover it?
Game data is saved on your device, so please back it up before deleting the app.
- Back up: > >
- Restore: in the same menu, then enter your GAME ID and backup code
Without a backup, recovery may not be possible. If you know your old GAME ID, please contact us.
My GAME ID changes every time I reinstall.
A new GAME ID is created with each new install. Write down the GAME ID and backup code shown when you back up. To restore, enter the ID you backed up with, not the new one.
I'm getting a new phone. Can I link my Google or Apple account?
The game doesn't link to Google Play Games or iCloud. Use on your old device, then restore on the new device with your GAME ID and backup code.
Can I play the same save on my phone and tablet?
No. Once you restore on another device, that save can no longer be played on the original device.
The backup button doesn't work.
After backing up, you can't back up again for one hour. Please try again later.
Purchases, ads & errors
8Purchases
I paid, but I didn't receive my item.
On iOS, first tap in the .
If it still hasn't arrived, send us the purchase date and item name via > . Your GAME ID and device info are added to the email automatically.
I'd like a refund.
Payments and refunds are handled by each store. Please request a refund through Apple for App Store purchases, or through Google for Google Play purchases.
If you didn't receive an item you paid for, please follow the steps above.
Does Remove Ads expire? What if I reinstall?
'Ad Remover, Fisher Kiki' is yours permanently once purchased. If it isn't applied after reinstalling, tap in the on iOS, or contact us on Android.
'Noble Persian Sini' is the item that ends after 30 days.
What's the difference between 'Ad Remover, Fisher Kiki' and 'All-in-one + Remove Ads'?
Both include Remove Ads. The All-in-one package adds other items on top of it. Please check the item description in the for details.
Once you buy one of them, the other can no longer be purchased.
If I hire Offline Manager Surfy, does the hotel serve guests while the app is closed?
Surfy extends your offline rewards to up to 24 hours. You collect more of the gold earned while the app was closed the next time you play.
A sale offer appeared for one day and then disappeared.
The Hotel Pass sale opens for 24 hours only when certain conditions are met. It isn't a daily offer.
My payment says it was declined.
This is usually an issue with the store's payment method. Please check in the Play Store, or your Apple ID payment information.
9Ads
Do I have to watch ads?
No. All ads in Idle Cat Hotel are optional reward ads that you choose to watch. You can play without them and only watch one when you want an extra reward.
If you'd rather never watch ads, 'Ad Remover, Fisher Kiki' gives you those rewards without ads.
It says there are no ads available.
Please try again in a little while. If it keeps happening, check your network connection. Ads need an internet connection.
There's no close (X) button on an ad.
Some ads show the close button only after they finish playing. If the button doesn't appear even after the ad ends, please contact us with your device model.
10Errors & contact
A mission won't complete (hire a manager, unlock an outfit, craft an item, etc.).
In the latest version, missions that can't be completed right now are replaced with another mission when you log in. For example, when there are no empty manager spots, no outfits left to buy, or the mission is locked by level.
Please update the app to the latest version and open the game again. If it still happens, please contact us.
After upgrading Food Research, I can't make the lower-level food an order needs.
We fixed the issue where level-2 order foods didn't appear at Food Research Lv.3. Please update to the latest version. You can also merge two level-1 foods to make a level-2 food.
The game has no sound after I watch an ad.
Restarting the game brings the sound back. Please update the app to the latest version. If it keeps happening, please contact us with your device model.
The game crashes while an ad is playing.
Please update the app to the latest version and try again. If it continues, please contact us with your device model and OS version.
The game gets stuck on a black screen or the loading screen.
Please update the app to the latest version and restart your device. If that doesn't help, you won't be able to use the in-game contact menu, so please email your device model and OS version to help@4thmaygames.com.
Before deleting the app, make sure your data is backed up. See how to back up
How do I ask a question or report a bug?
Tap > in the game. Your GAME ID, device, OS and game version are added to the email automatically, so we can help you faster.
No results. Try another word, or contact us below.
Can't find your answer?
The fastest way is [Settings] > [Inquiry] in the game.
If you can't open the game, please email us.
help@4thmaygames.com