Idle Frog Hotel FAQ

Your hotel level goes up when you level up facilities (floors, rooms and public facilities). Each level-up with gold gives experience, and upgrades paid with gems give experience equal to the gems spent.

Completing missions doesn't give experience. It gives Shiny Shells for the Hotel Pass, and finishing a whole mission set lets you spin the Lucky Ribbit.

Menus open as your hotel level rises:

• Lv.3: Shop, gold and manager boosts
• Lv.4: Food (restaurant)
• Lv.5: Mega Boost and Mine
• Lv.6: Garden of Emotions
• Lv.7: Crafting and the fortune teller (tarot)
• Lv.8: Upgrade (hotel grade)
• Lv.9: Puzzle

• Hire Managers, but every slot is full: fire a manager you don't need with Fire Manager and hire again. Re-hiring counts for the mission. See managers.
• The same floor keeps appearing: floor level-up missions pick the floors that are cheapest to level up, so the same floor can come back when only a few floors are open. Open more floors and it changes.
• A menu is still locked: missions for crafting or the restaurant need that menu first. Raise your hotel level by leveling up facilities.
• A crafting mission with nothing to craft, or a puzzle mission before Lv.9, is changed to a guest mission automatically.

Managers do the tapping for you, so your hotel keeps running on its own. Each type automates one job:

• Front Desk: checks guests in
• Marketing: fills the promotion bell gauge to bring in new guests
• Service: brings guests in from the yard to the front desk
• Elevator: takes guests up in the elevator
• Cleaning: cleans rooms faster
• Gold: collects gold from the gold boxes
• Room: checks guests out and shortens their stay

Higher-grade managers work faster.

Each spot can hold up to 4 managers, but only the one you Assign actually works. The others show Resting and have no effect. There is no stamina or sleep, so you never need to swap them.

Managers come with a random grade (Intern, Staff, Team Leader, Director). Hiring more gives you a chance at a better one, so assign your best manager and keep it working.

You can Fire Manager to free a slot. Firing gives you some gold back.

2 guests at once happens only after you get a Super Manager of that type. Then the manager you assigned for that type handles 2 guests at once.

• Front Desk: free 1 day after you start playing
• Marketing: free 7 days after you start playing
• Service, Elevator: 1,000 gems each

Super Managers exist only for these 4 types. Allow notifications and we'll remind you when a free one is ready.

You choose the spot (type and floor), and the manager's grade and look are random. Hiring uses 1 Frog Letter.

Managers can't be moved to another spot. The highest grade you can get depends on your hotel grade: Staff at 0 stars, Team Leader at 1 star, Director from 2 stars.

Room managers can be hired after you open a room on that floor. Managers stay with you when you upgrade the hotel.

The bell is how you advertise your hotel and call new guests. Each tap fills the promotion gauge, and when it's full a new guest arrives.

If you stop tapping, the gauge slowly goes down. A Marketing manager fills it automatically, and with a Marketing Super Manager 2 guests come at once.

At hotel Lv.6, tap a guest walking in the yard to hear their story. The Garden of Emotions opens the next day (24 hours later).

• Each of the 20 guest types has its own emotion flowerpot.
• The more often you serve a guest, the more its plant can grow. After 10, 40, 100, 300, 600, 1,000 and 3,000 visits, tap the grow button.
• Every 12 hours a letter arrives at one of the pots. Read them anytime in Letters.
• Radiant Gardens is a ranking of total guests served.

The garden is a cozy collection to enjoy at your own pace. It doesn't give gold or gems, so you don't need to manage it.

The Mine (Lv.5) stores the money your hotel earns over time, like the reward you get after being away. You can collect it with Claim while playing, and tapping the workers speeds it up a little.

It holds up to 3 hours of earnings. Offline Manager Chaeguri raises this to 24 hours.

Yes. In Settings, switch "Listen to guest whispers." to "Rest in silence."

Each hotel grade has a set number of floors. When they're all built, Upgrade your hotel to the next grade and new floors appear on top.

To build a floor with Expand, you need the required hotel level and gold, and the floor below must be built first. Only one floor can be built at a time.

• Building takes 5 minutes at first and up to 2 hours later on.
• To finish early, use 1 gem per minute left, or watch an ad to skip 30 minutes. Your very first expansion is free.
• Each finished expansion gives 10 Golden Screw, which you need to upgrade.

Upgrading opens at hotel Lv.8. You need a hotel level, Golden Screw and gems:

• 1 star: Lv.11, 70 screws, 50 gems
• 2 stars: Lv.27, 150 screws, 150 gems
• 3 stars: Lv.41, 180 screws, 360 gems
• 4 stars: Lv.62, 210 screws, 600 gems
• 5 stars: Lv.84, 240 screws, 900 gems
• 6 stars: Lv.109, 280 screws, 1,400 gems
• 7 stars: Lv.137, 320 screws, 2,000 gems

Golden Screws come from the Lucky Ribbit roulette, finishing expansions, the fortune teller, and ads (10 at a time).

No. Your floors, facility levels, managers, gold and hotel level all stay. You keep building on top of your hotel.

What starts over is the mission list and the Hotel Pass for the new grade. Claim your Hotel Pass rewards before upgrading, because rewards from the previous grade can't be claimed afterwards.

New rooms and facilities open with each grade: Superior Rooms (1★), Fitness (2★), Deluxe Rooms (3★), Bakery (4★), Premium Rooms (5★), Jazz Café (6★), Private Pool and Suite Rooms (7★).

Completing missions gives Shiny Shells, which fill the Hotel Pass for your current grade. Each step has a free reward and a premium reward.

Premium rewards unlock with Buy Premium, and a purchase applies only to the grade you bought it in. Each grade has its own pass.

Congratulations, Boss! 7 stars is the highest grade for now. When every mission is done, the game shows "All hotel grade missions are complete."

Other hotels on the Theme Map are still being prepared. We don't have a date to share yet, and we'll announce new content through updates.

Drag one dish onto another dish of the same stage to merge them into the next stage. Dishes go up to stage 24.

In Cooking Skills, Recipe Research raises the chance of cooking higher-stage dishes. To raise it to the next level, you first need to discover that stage's dish by merging.

No. Your cooking count refills by 1 every minute, and fully refills whenever your hotel levels up.

Watching an ad is only an option when the count is at 0. It refills the count at once (every 10 minutes at most).

Your maximum count grows with the Mushroom Mobile item in Crafting, and Mountain Hero Horang adds 2 more.

• Add Plate: you start with 4 plates and can have up to 12. The 5th is free, then the gem price doubles each time.
• Drag dishes into Dish Storage to keep them, or into the Trash Bin to throw them away.
• Refresh Orders: you have 3 refreshes, refilled when your hotel levels up. An ad gives 3 more, up to 3 times a day (resets at midnight).

Crafting only takes time. Enhance uses Tinker Clover (level × 10), and the first enhancement is free.

The success rate starts at 100%. It drops by 6%p after each success (to a minimum of 50%) and rises by 10%p after a failure. At 100% the enhancement always succeeds.

If you saw a failure at 100%, please send us your GAME ID, the item and the time through Contact Us so we can check it.

Draw cards one round at a time (up to 10 rounds) and collect rewards such as gold, gems, Golden Screws and Frog Letters. The first 3 rounds are always safe.

You can keep drawing. Stop whenever you like with Claim Rewards Finish. If you fail, the red devil locks your rewards. Watch an ad to Unlock them, or Leave without them.

After each game the fortune teller rests for 30 minutes.

When you complete a whole set of missions, you get a free spin with Spin the Lucky Ribbit!. One More! costs an ad (every 30 minutes) or 30 gems.

Prizes include Golden Screws, gems (up to 300), Frog Letters, cooking counts, boosts and gold. It's the main source of Golden Screws.

• Shop: 10 free gems every 24 hours, and 10 more every 3 hours with an ad
• Daily Reward: 410 gems over a 20-day calendar
• Online Time Reward: up to 1,050 gems in your first 5 days
• Missions, the roulette, the fortune teller, puzzles, finishing expansions
• New guests and new dishes in your collections
• Instagram: tap the Instagram button in Settings once for 100 gems

Facility income levels always use gold. Gem upgrades such as shorter stay times are optional, so save gems for upgrading your hotel first.

Furniture levels up with gold, except when it reaches Lv.10, 20, 30 and so on. Those steps need a few gems (10, 20, 30…), or you can watch an ad instead.

Opening a facility theme costs 50 gems or one of the free open tickets you get each day.

The Online Time Reward is a 5-day event that starts when you install the game. Each day you get 10–60 gems at 10, 20, 30, 40, 50 and 60 minutes of play.

• Time counts only while the game is open on screen. It doesn't count in the background.
• Claiming needs an internet connection. If you see a bubble saying to check your network, connect and tap the bubble.
• It resets at midnight in your device's time zone. Rewards you didn't claim that day disappear.
• After 5 days the event ends and the button disappears.

• Daily Reward: claim one box per day on a 20-day calendar. Missing a day doesn't reset your progress. Claiming needs an internet connection.
• Daily Gem Pass: a 28-day purchase. You get 300 gems a day, and 600 on the first day and every 7th day (9,900 in total). Days you miss can't be claimed later.

Your progress is saved only on your device. Back it up before deleting the app or changing phones.

• Go to Settings > Cloud Backup/Restore > Backup to Cloud.
• After the backup, a window shows your GAME ID (6 letters) and recovery code (4 digits). Write both down or take a screenshot.
• Your GAME ID is also shown in Settings. To see your latest code again, tap Backup to Cloud again.

A new code is made each time you back up, and each code can be used once. Always use your latest code.

Go to Settings > Cloud Backup/Restore > Restore from Cloud, and enter the GAME ID and recovery code from your backup (not the new ID on the new install). The game restarts with your data.

If you never backed up, your progress can't be restored automatically. If you know your old GAME ID, please let us know through Contact Us and we'll check what we can do.

No. If you restore your data on another device, the original device can't play with that data anymore and shows "Game data is in use on another device." Please play on the device you restored to.

After a backup, you can't back up again for 1 hour.

No. The game starts without any account and isn't linked to your Google or Apple account. Use Cloud Backup to move your data.

Google Play Games or Game Center sign-in appears only when you open the Radiant Gardens ranking, and it isn't used for saving.

Use Settings > Reset Game Data. You'll be asked twice, and deleted data can't be recovered. Purchased permanent items stay.

Connect to the internet and restart the game first.

If it's still missing, send us your GAME ID, the purchase date and time, the item name and your receipt or order number through Contact Us. We'll check and send it to you.

App Store purchases are refunded by Apple, and Google Play purchases by Google. Please use your store's refund request page.

When a refund is processed, the item and the gems it gave are removed from the game, and the game restarts.

Yes, it's a one-time purchase that lasts forever. Wherever a reward needs an ad, you get the reward right away without the ad. Reward buttons and their waiting times stay the same.

All-in-One + Ad-Free includes the same ad-free effect plus gems, a profit boost and Puzzle Treats. Once you buy either one (or a package), the other can't be bought.

• Offline Manager Chaeguri (permanent): the earnings you collect after being away build up for 24 hours instead of 3. Your hotel doesn't take guests while the game is closed. It means a bigger reward when you come back.
• Mountain Hero Horang (30 days): 300 gems right away, 50 gems a day (tap Horang at the front desk), double gold from Taegong and hidden gold, +2 cooking counts and +2 hours of offline earnings. It ends automatically after 30 days.

This is usually a payment method issue in the store. Check your payment details in the App Store (Apple ID) or Google Play, then try again with a stable internet connection.

Almost all ads are optional: you choose to watch one when you want an extra reward, and you can play without them.

Players who have never made a purchase or watched a reward ad may occasionally see an ad when closing the floor level-up window, and it gives gold. If you'd rather skip ads entirely, Ad-Free Fisher Taegong gives the rewards without ads.

The reward is given only when the ad plays to the end. If you close it early, or leave the game for the store page and the game restarts, the reward may not be given.

"No ads available" means no ad is ready yet. Wait a moment and check your internet connection. When this happens, no reward is used up and no waiting time starts.

If it keeps happening, tell us your device model through Contact Us.

The game is available in English and Korean. Change it in Settings > Change Language. The game reloads to apply it.

Other languages aren't supported yet. Thank you for your requests. We've passed them on to the team.

Yes. The main game works offline.

These need an internet connection: Daily Reward, Online Time Reward, Super Managers, Cloud Backup, the reward for time away, ads and purchases.

The game supports portrait mode only.

Please update to the latest version and restart your device. If you lost a reward because the game closed (for example a roulette prize), send us your GAME ID and the time through Contact Us.

If you can't open the game at all, email help@4thmaygames.com with your device model and OS version.

Not at the moment. You can change the look of facilities with themes in the Theme Shop and by opening facility themes.

We read every idea. Send yours through Contact Us.

Tap Settings > Contact Us. Your GAME ID, device, OS and version are added to the email automatically, so we can help you faster.